Do Not Call Register service disruption notification

Maintenance is planned for the Do Not Call Register, Thursday, 21 November 2024 8pm to Friday, 22 November 2024 2am AEDT. We recommend you do not use the DNCR during this time. We appreciate your patience at this time and apologise for any inconvenience caused.

Washing process overview

The following page provides an overview of the available washing channels and the requirements for each. To find out more washing visit the washing steps page.

To wash contact lists against the register, you need to create an account and buy a subscription. Once contact lists have been washed, you will be able to identify:

Options for washing

There are four washing channels available: 

All channels require an active subscription with sufficient credit. Washing is charged at the same rate for all channels. The following table will help you to choose which washing channel is most suitable for you:

  Website Quick wash  Automated washing Real time access
Washing method HTTP-web upload HTTP-web upload Secure File Transfer Protocol (SFTP) Simple Object Access Protocol (SOAP)
Opportunity to abort after pre-wash YES NO   NO NO
Wash result Available for download under 'Wash history' link Available for download under 'Wash history' link Available for download under 'Wash history' link Available for download under 'Wash history' link
Wash receipt Available after each transaction Available after each transaction Available after each transaction Option for daily summary email available, sent at midnight each day
 Technical skills required Mid-level: able to use spreadsheets Low-level: no special skills  High level: programming skills  High level: programming skills 

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This account has been locked and a password reset is required.

Select the reset password button below and an email containing reset instructions will be sent to the email address associated with this account.

If you do not receive an email or the email address is no longer active please call 1300 785 749 for assistance.


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An email will be sent with instructions on how to reset your account password.

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