Do Not Call Register service disruption notification

Maintenance is planned for the Do Not Call Register, Thursday, 21 November 2024 8pm to Friday, 22 November 2024 2am AEDT. We recommend you do not use the DNCR during this time. We appreciate your patience at this time and apologise for any inconvenience caused.

Privacy policy and data collection

Our commitment to your privacy and the principles we follow when collecting data.

The Privacy Act 1988 imposes obligations on the Australian Communications and Media Authority (ACMA) and the register operator IVE Group Australia Pty Ltd (the Do Not Call Register team) for the collection, security, quality, access, use and disclosure of personal information.

These obligations are detailed in the Australian Privacy Principles.

The Do Not Call Register team may only collect personal information if it is reasonably necessary for, or directly related to, one or more of its functions or activities. We collect data for:

  • registering, checking and deregistering numbers on the Do Not Call Register
  • verifying your identity for applications to the register
  • allowing us to identify and contact you if needed to process an enquiry or complaint
  • other functions under the Telecommunications Act 1997 and the Do Not Call Register Act 2006.

The Do Not Call Register team will not use the information for any other purpose; nor will we disclose it, unless we have your consent or we are otherwise permitted to do so under the Privacy Act.

Registration of numbers on the Do Not Call Register is voluntary. If you submit a number for registration on behalf of another person or organisation, you will need to provide your name so we can verify that you are authorised to do so.

You may make an enquiry or complaint anonymously or using a pseudonym; however, this may prevent the Do Not Call Register team from contacting you about your enquiry or complaint, if required.

Further information on the Privacy Act and the ACMA’s privacy policy is available on the ACMA website.

Please sign in to your access-seeker account.

If you don’t have an account you can create one.

All fields marked with * are mandatory

Sign in

This account has been locked and a password reset is required.

Select the reset password button below and an email containing reset instructions will be sent to the email address associated with this account.

If you do not receive an email or the email address is no longer active please call 1300 785 749 for assistance.


Please enter the account email address:

All fields marked with * are mandatory

Password reset

An email will be sent with instructions on how to reset your account password.

Wait - I remember my password now!